Terms and conditions of sale
Conditions Générales de Vente ( CGV ) de l'Hôtel de France de Narbonne ( SAS ROSSINI )
1. Preamble
These General Terms and Conditions of Sale (GTCS) apply to all bookings made with Hôtel de France Narbonne (SAS ROSSINI), located at 6 rue Rossini, 11100 Narbonne, registered under number 927 480 459 00019, EU VAT number FR53813118163.
By booking a room, the client fully and unreservedly accepts these GTCS.
2. Bookings
Booking methods: Reservations can be made via our website, through our travel partners, by phone, by email, or directly on site.
Reception hours: 7:00 AM – 8:00 PM
Booking guarantee: A valid credit card or a deposit may be required to secure the booking.
Confirmation: A booking confirmation will be sent by email.
Other information: Pets are welcome. The hotel provides a courtesy tray and a baby cot. Guests can also enjoy board games, a shared lounge, and a private patio where smoking or relaxing is allowed. A key storage system is available at reception, along with display signage (POS). Shared toilets (outside the room) and free Wi-Fi access are also available.
3. Rates
Applicable rates: Prices are displayed in euros, including all taxes (VAT), unless stated otherwise.
Tourist tax: A tourist tax of €1.30 per person per night applies, in accordance with local regulations.
Additional services: Services not included in the room rate (breakfast, boutique items, extra bed 90x200) will be charged separately.
4. Payment Terms
Accepted payment methods: Credit card (Visa, MasterCard, etc.), cash, bank transfer, holiday vouchers (chèques vacances).
Payment upon arrival or departure: The remaining balance is payable upon arrival or departure, unless otherwise agreed.
Deposit: A 30% deposit may be required for reservations, which will be deducted from the total amount upon final payment.
5. Cancellation and Modification
Standard policy:
Free cancellation up to 2 days before the arrival date.
For cancellations made after this period, 50% of the total amount will be charged.
No-show: If the guest fails to arrive without prior cancellation, the full stay will be charged.
Modification: Any request to change the reservation (dates, number of nights) is subject to availability and may result in a rate adjustment.
6. Check-in and Check-out
Check-in time: From 3:00 PM
Check-out time: Before 11:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.
7. House Rules
Use of premises: Guests agree to respect the premises, equipment, and the peace of other guests.
Pets: Pets are allowed, under specific conditions if applicable.
Non-smoking: All rooms and shared spaces are strictly non-smoking. A €68 fine will apply in case of violation.
8. Liability
Hotel liability: The hotel is not liable for theft, loss, or damage to personal belongings within the premises, unless items were placed in the reception safe.
Guest liability: The guest is responsible for any damage caused to the property or other guests.
9. Force Majeure
The hotel cannot be held liable for failure to fulfill its obligations in cases of force majeure (natural disasters, strikes, pandemics, etc.).
10. Personal Data
Personal data collected during the booking process is processed in accordance with our Privacy Policy, available at the bottom of the page.
Data is used solely for managing reservations and will not be shared with third parties without prior consent.
11. Governing Law and Jurisdiction
These GTCS are governed by French law. In case of dispute, exclusive jurisdiction is granted to the local courts.
12. Acceptance of the GTCS
Any reservation implies full and unconditional acceptance of these General Terms and Conditions of Sale.
Privacy Policy
Our hotel is committed to protecting your personal data in accordance with the GDPR. We collect your information to process bookings, improve our services, and provide personalized offers. Your data will only be shared with strictly necessary partners (e.g. payment providers). You may access, rectify, or delete your information at any time by contacting us at:
📧 accueil@hotelnarbonne.com
Hôtel de France Narbonne
SAS ROSSINI
6 rue Rossini
📞 04 30 37 01 47
📧 accueil@hotelnarbonne.com
These General Terms and Conditions of Sale (GTCS) apply to all bookings made with Hôtel de France Narbonne (SAS ROSSINI), located at 6 rue Rossini, 11100 Narbonne, registered under number 927 480 459 00019, EU VAT number FR53813118163.
By booking a room, the client fully and unreservedly accepts these GTCS.
2. Bookings
Booking methods: Reservations can be made via our website, through our travel partners, by phone, by email, or directly on site.
Reception hours: 7:00 AM – 8:00 PM
Booking guarantee: A valid credit card or a deposit may be required to secure the booking.
Confirmation: A booking confirmation will be sent by email.
Other information: Pets are welcome. The hotel provides a courtesy tray and a baby cot. Guests can also enjoy board games, a shared lounge, and a private patio where smoking or relaxing is allowed. A key storage system is available at reception, along with display signage (POS). Shared toilets (outside the room) and free Wi-Fi access are also available.
3. Rates
Applicable rates: Prices are displayed in euros, including all taxes (VAT), unless stated otherwise.
Tourist tax: A tourist tax of €1.30 per person per night applies, in accordance with local regulations.
Additional services: Services not included in the room rate (breakfast, boutique items, extra bed 90x200) will be charged separately.
4. Payment Terms
Accepted payment methods: Credit card (Visa, MasterCard, etc.), cash, bank transfer, holiday vouchers (chèques vacances).
Payment upon arrival or departure: The remaining balance is payable upon arrival or departure, unless otherwise agreed.
Deposit: A 30% deposit may be required for reservations, which will be deducted from the total amount upon final payment.
5. Cancellation and Modification
Standard policy:
Free cancellation up to 2 days before the arrival date.
For cancellations made after this period, 50% of the total amount will be charged.
No-show: If the guest fails to arrive without prior cancellation, the full stay will be charged.
Modification: Any request to change the reservation (dates, number of nights) is subject to availability and may result in a rate adjustment.
6. Check-in and Check-out
Check-in time: From 3:00 PM
Check-out time: Before 11:00 AM
Early check-in or late check-out is subject to availability and may incur additional charges.
7. House Rules
Use of premises: Guests agree to respect the premises, equipment, and the peace of other guests.
Pets: Pets are allowed, under specific conditions if applicable.
Non-smoking: All rooms and shared spaces are strictly non-smoking. A €68 fine will apply in case of violation.
8. Liability
Hotel liability: The hotel is not liable for theft, loss, or damage to personal belongings within the premises, unless items were placed in the reception safe.
Guest liability: The guest is responsible for any damage caused to the property or other guests.
9. Force Majeure
The hotel cannot be held liable for failure to fulfill its obligations in cases of force majeure (natural disasters, strikes, pandemics, etc.).
10. Personal Data
Personal data collected during the booking process is processed in accordance with our Privacy Policy, available at the bottom of the page.
Data is used solely for managing reservations and will not be shared with third parties without prior consent.
11. Governing Law and Jurisdiction
These GTCS are governed by French law. In case of dispute, exclusive jurisdiction is granted to the local courts.
12. Acceptance of the GTCS
Any reservation implies full and unconditional acceptance of these General Terms and Conditions of Sale.
Privacy Policy
Our hotel is committed to protecting your personal data in accordance with the GDPR. We collect your information to process bookings, improve our services, and provide personalized offers. Your data will only be shared with strictly necessary partners (e.g. payment providers). You may access, rectify, or delete your information at any time by contacting us at:
📧 accueil@hotelnarbonne.com
Hôtel de France Narbonne
SAS ROSSINI
6 rue Rossini
📞 04 30 37 01 47
📧 accueil@hotelnarbonne.com